Event Monitoring Support Officer, Full-time, Temporary

Your New Company
Hays are partnering with a public service provider to recruit a temporary Full time Event Monitoring Support Officer to provide an event monitoring service (Monday to Sunday).

Your New Role

Cover shifts and workload as required to continually monitor a computerised event monitoring system for devices across the company network.

Identify and categorise key system faults, report these efficiently and punctually to respective maintenance teams.

Track assigned faults from identification through to resolution, ensuring that each fault is closed and associated time taken to resolve is recorded.

Record notes and update logs on the event monitoring system for each fault.

Escalate any faults which are not resolved inside service level agreement target times.

Compile, produce, extract and issue daily, weekly, periodic and annual reports on fault categories, volumes, resolution times, reliability etc.

Issue and record machine access keys to authorised staff members.

Report software system faults with event monitoring system to supplier and track through to resolution.

Investigate customer complaints about device downtime.

Provide customer telephone support with queries relating to self-service machines.

What You'll Need to Succeed

At least one year's experience in a clerical or administrative role

Minimum of 3 GCSEs including Maths and English or have 2 years of relevant experience in a similar post

Strong focus on customer service

Ability to identify and triage identified faults

Able to work on own initiative with a strong will to complete workload efficiently

Ability to communicate effectively with other colleagues

Able to work early mornings, evenings and weekends as part of a normal working week

What You'll get in Return

£12.43 per hour

37 hours per week (full-time)

Temporary until end of November

Located Belfast City Centre

Online timesheets with weekly pay

Access to retailer discounts

Access to thousands of learning and development courses

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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