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Atlanta, Georgia - USD Full Time Posted: Friday, 10 August 2018
 
 
Position Overview:The Coca-Cola Company is looking for a DevOps Engineer with a strong background in IT Operations and software development. The DevOps Engineer ensures that our applications, platforms and services have reliability and uptime appropriate to users' needs and a fast rate of improvement while keeping an ever-watchful eye on capacity and performance.
As a key team member of the Application Development and Operations organization, the DevOps Engineer role will be responsible for resolving issues, automating manual operational tasks, and testing and deploying applications in collaboration with Business and IT teams (application development teams, infrastructure teams, etc.). You will be a part of a global DevOps team supporting clients via email, phone, and chat, and expected to maintain Service Level Objectives (SLOs). You will also be expected to provide feedback to IT architects, engineers, developers and other analysts by developing new solutions or processes to improve Coca-Cola Global IT products and services. Function Specific Activities:
As a key team member of the Application Development and Operations organization, the DevOps Engineer role will be responsible for resolving issues, automating manual operational tasks, and testing and deploying applications in collaboration with Business and IT teams (application development teams, infrastructure teams, etc.). You will be a part of a global DevOps team supporting clients via email, phone, and chat, and expected to maintain Service Level Objectives (SLOs). You will also be expected to provide feedback to IT architects, engineers, developers and other analysts by developing new solutions or processes to improve Coca-Cola Global IT products and services.
Function Related Activities/Key Responsibilities
  • Collaborate with Business teams, IT teams (application development teams, infrastructure teams, etc.), and 3rd Party providers throughout the whole lifecycle of applications and services from inception and design, through deployment, operations and refinement
  • Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
  • Analyze, triage, and resolve incidents or service requests, and practice blameless postmortems
  • Automate repeatable processes and manual operational tasks to improve reliability and velocity
  • Monitor applications, platforms, systems or solutions to proactively identify and resolve issues
  • Perform problem and trend analysis to identify and correct repetitive problems and increase overall system availability
  • Participate in the software quality assurance (QA) and testing processes and procedures
  • Communicate with resources involved in resolution to ensure incidents are resolved, requests are fulfilled, and the customer communication is complete
  • Document resolutions, processes and procedures, and update knowledgebase articles
  • Develop new processes and/or solutions to improve the services we provide
  • Create a positive customer experience, and build strong relationships through engaged listening and understanding, problem solving, ensuring timely resolution or escalation, communicating promptly on progress, and maintaining a consummately professional attitude
  • Maintain and protect confidentiality with regards to all aspects of client information
  • Mentor less-experienced analysts on proper standards/techniques to improve their accuracy and efficiency
  • Maintain Service Level Objectives (SLOs)
  • Work with internal and external IT auditors to ensure our products and services are compliant with Coca-Cola standard policies, and best practices
  • Participate in Disaster Recovery (DR) processes and procedures, including testing
  • Provide remote and/or on-site on-call support as needed
Functional Skills:
  • Ability to apply software engineering approaches to running reliable and high-performing applications and platforms
  • Operate effectively across development platforms, tools, networks, servers, databases, and other components within IT
  • Very strong problem-solving and decision-making skills, and excellent customer service skills
  • Expertise in setting and managing customer expectations
  • Ability to manage time and prioritize, and effectively work within a team environment as well as independently
  • Strong verbal and written communication skills. Comfortable communicating cross-functionally and across management levels in formal and informal settings
  • Ability to prioritize tasks and make decisions within established guidelines and policies
  • Ability to explain technical information in a way that establishes rapport, persuades others and fosters understanding
  • Ability to adapt to changes, and resolve conflicts
  • Demonstrated presentation and teaching skills
Education Requirements:BS degree in Computer Science/Engineering, Information Technology or related technical field involving coding (e. g., physics or mathematics), or equivalent practical experience.
Minimum Qualifications
  • 2+ years of experience as an IT Operations Engineer, Software Developer, Application Support Analyst or related field
  • Experience in one or more of the following: C, C++, Java, Python, Go, Perl or Ruby.
  • Experience with traditional/on-premise IT Infrastructure (servers, storage, networking, etc.)
or Cloud Infrastructure (Azure, AWS, etc.)
  • Exposure to Salesforce SaaS platform
Desired Qualifications
  • Experience with service frameworks like IT Service Management (ITSM), preferably ITIL certified
  • Experience with Systems Development Lifecycle (SDLC), Waterfall and Agile Scrum project methodologies
  • Familiarity with DevOps and CI/CD tools like AutoRABIT, Bamboo, Bitbucket, Docker, Git, JIRA, Jenkins, etc.
Job Requirements:
Years of Experience:
Leadership Behaviors:
  • DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain ourbusiness(encompassingeverything from continuous improvement to new product and package innovation).
  • COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to approximately stretch and impact the System (Company and Bottler).
  • ACT LIKE AN OWNER: Deliver results, creating value for our Brands, our System, our customers, and key stakeholders.
  • INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible.
  • DEVELOP SELF AND OTHERS: Develop self and support others' development to achieve full potential.
Growth Behaviors:
  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.


Atlanta, Georgia, United States of America
IT
USD
The Coca-Cola Company
The Coca-Cola Company
JS2365_4D6D65E09A3302940A9E982BF2E0B955/488648811
8/10/2018 6:19:00 AM

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