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Overview of the role: Maintaining the data integrity of our in-house support/helpdesk systems Assisting with the preparation of customer support renewal quotes, to include confirming correct kit lists, requesting quotes from suppliers, verifying quote content and raising quotes on Dynamics Creating support contract documentation and updating all associated company records Entering and updating opportunities, deal registrations and quotes on supplier portals Daily maintenance of supplier portals and providing the Sales team with accurate pricing Dealing with customer orders, to include placing... more ->
Position: Junior IT Support Analyst Suitable for: Junior C# Developer or 1st Line Support or Software Support, Helpdesk or Service Desk Analyst or IT graduate looking for entry level role. Anyone with an interest/some experience or knowledge of C# programming would have the opportunity to train towards becoming a programmer or at least include some programming work training. Location: Rugeley (this is an office based role) Salary: £22k - £25k depending on experience Please note that unfortunately, our client is unable to offer sponsorship Our client, a niche software provider, is looking for... more ->
A large public sector organisation, based in Windsor, are looking to recruit an IT Support Technician to help provide front line IT Helpdesk support within the Education field. This is a permanent role, based in Windsor. The Role As an IT Support Technician, you will be working and delivering support to internal users within the organisation directly reporting into the IT Service Delivery Manager. You will be a main point of contact for users by providing hardware and software support of school devices including Microsoft and Apple devices, alongside network equipment, printers and... more ->
Desktop support Analyst (1st & 2nd line) required for a well established FTSE 250 Property Management company. This is a first and second-line IT Helpdesk and Deskside support role provinding a service to local office and remote staff. The role includes setting up and integrating new employees, managing assets, and delivering excellent customer service. Responsibilities include: Serving as the main point of contact for all employees regarding IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required. Providing technical assistance for PC users, telephony, and... more ->
1st Line IT Support 24,000 + bonus Rochester A highly established organisation is looking to add a member to their IT Helpdesk team, to assist users with 1st line issues. Duties will include: Analysis, diagnosis and resolution of software and IT issues Setting up new users hardware and applications Provide excellent customer service We are looking for: Highly motivated individual Strong attention to detail Enjoys working in a fast paced environment Strong communication and interpersonal skill Good understanding of IT Systems Previous experience in a similar role (desirable) If you have... more ->
Role: IT Manager Location: Cheshire/Crewe Salary: Up to 40,000 Setup: Fully Office based Benefits: Mileage, Pension, Parking and 28 days Holiday Job Summary: Oversee a dynamic technical support/Helpdesk division within an MSP, serving as the primary escalation point for customers and team members. Blend technical expertise with managerial acumen to drive excellence in service delivery, employee development, and operational efficiency. Directly manage employee appraisals, recruitment efforts, SLA compliance, and round-the-clock support schedules. Key Responsibilities: Champion our clients... more ->
The successful Software Machine Build Engineer will help with the continuous support of robotic manufacturing for the company's production processes. This role involves; Maintenance of Software/PLC programming Maintenance of Keyence vision equipment Assistance in Integration of robotic systems into manufacturing Utilising the helpdesk function to priories and complete tasks Working alongside our experienced team of setter to maintain production output To be successful in this role of Software Machine Build Engineer we would love to speak to anyone who has experience of: PLC programming... more ->
The successful Software Machine Build Engineer will help with the continuous support of robotic manufacturing for the companys production processes. This role involves; Maintenance of Software/PLC programming Maintenance of Keyence vision equipment Assistance in Integration of robotic systems into manufacturing Utilising the helpdesk function to priories and complete tasks Working alongside our experience click apply for full job details more ->
Technical Engineer - CTTV - Nottingham Onsite 5 days per week Salary - 28,000 - 34,000 Technical Engineer required for a leading client based in Nottingham. We're seeking an Engineer to join our technical support and development team. This multifaceted role includes testing and developing new CCTV, networking, and VMS software products, as well as overseeing helpdesk tickets, offering direct support to customers and internal teams, and crafting technical training materials. The ideal candidate will come from a technical background, ideally within the CCTV, Telematics, or IT sectors, and... more ->
2nd Line Support Engineer Rochester Up to 28k Are you looking for a local company to join in a 2nd line Support Capacity? Great opportunity to upskill and undertake further training Good progression to 3rd line if required We are now looking for an experienced 2nd Line Helpdesk Engineer to join the team. You will primarily be responsible for 2nd Line Technical Support and occasional client visits. We believe in investing in our employees, and actively encourage our engineers to complete professional training and certification. In addition to Helpdesk duties, there is the potential to be... more ->
Programme Support Administrator Location: Hybrid Working - Swansea Salary: Up to £28,000 + benefits CPS Group is proud to partner with a leading IT organisation who is hiring a Support Administrator to join their Projects team. Working both independently and as part of the wider Project team, the Support Administrator will provide a wide range of administrative support to the programme leads, aiding in the coordination, implementation, and delivery of various projects. This role includes managing multiple inbound email inboxes as part of a Helpdesk service, ensuring all enquiries are... more ->
2nd Line Support Engineer - Azure Our client is urgently looking for an experienced 2nd Line Support Engineer to join their team based near Reading on a permanent basis. The successful candidate will have a strong understanding of Cloud computing, ideally Microsoft Azure. You will carry out technical troubleshooting and diagnostics, aiming to resolve tickets in-house. Where necessary, tickets requiring additional support will need managed escalations to third-parties. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme,... more ->
1st Line Network Support Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses. They provide a range of software and hardware solutions including Wi-Fi, superfast Internet and VOIP technology. After several years of successful trading and steady growth they are re-investing into the technology teams and growing steadily in 2024. As... more ->
ICT Technician Northampton based Salary £25,000 - £30,000 Apply online or contact Rob Elvey via (see below) WHO WE ARE: We are a leading IT provider to educational trusts across the Midlands. My client is seeking an ICT Technician to join their growing team in Northampton. The role provides onsite support to our client's schools, and you will be responsible for the day-to-day 1st and 2nd line IT needs. A car and driving license are essential for this role and fuel expenses are included. THE BENEFITS: 30 days holiday including bank holidays Petrol expenses Company events Pension The ICT... more ->
Junior/Graduate Software Engineer Hybrid Working in Worcester Salary: Up to £30K for graduates. Location: Hybrid working with occasional site visits to the West Midlands area. Role Overview: Are you a budding Software Engineer ready to kickstart your career? Our client, based in the West Midlands, is seeking a motivated junior or graduate Software Engineer to join their team. This role focuses on developing applications using C# and Python with opportunities to work on Autodesk and CAD projects. Key Responsibilities: Pre & Post Sales Maintain high standards of customer service. Provide... more ->
Position Overview: Our client uses a proprietary, internally developed knowledgebase system known as 'G- Trac'. Initially designed to enhance team communication, collaboration and reporting, G-Trac aggregates updated information on a variety of modules, including but not limited to CRM, companies, events, Legal agreements, projects, inventory, CMS, training, policies, HSE, risks, and sales orders. Recently, the company has taken a strategic pivot to transform G-Trac into a SaaS (Software as a Service) platform, allowing other companies to utilise this robust system to manage their business... more ->
Salesforce Marketing Cloud Administrator/Developer is required by my global client. ABOUT THE ROLE: The Salesforce Marketing Cloud consultant will be responsible for the day-to-day configuration, support, maintenance, development and improvement of our Salesforce Marketing system across EMEA. Working closely with service teams, program management and marketing staff, the person will identify, develop and deploy new business processes to get the best out of Salesforce Marketing Cloud. The role will include the development and support of the integrations from our existing systems to SF... more ->
AV Support Assistant/Audio Visual Specialist/AV Engineer A fantastic opportunity has arisen for an AV Support Assistant/Audio Visual Specialist/AV Engineer to join our London based global law firm on a permanent basis. Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work... more ->
Positive Employment is currently recruiting for a Senior Application Developer for our client local government organisation based in Bristol. The successful candidate will be responsible for day to day supervision and management of an identified area of the Application Support Team. The team are responsible for managing the day to day running of the organisation's IT applications, this includes a helpdesk function; system upgrades; access, event and request fulfilment processes, and for ensuring all other associated tasks are carried out effectively and timely. The organisation are... more ->
Your new company Hays are working with a professional services organisation in central Bristol to support with the recruitment of a 1st line IT support analyst. The role is permanent, offering a salary of up to £28,000pa depending on experience. The role offers hybrid working typically 3 days per week on site. This is a fantastic employer who offer lots of internal development & career progression and have a friendly work environment/culture. Your new role In the role you will act as the 1st point of contact for users across the organisation in their IT requests. You'll log queries and ensure... more ->