Head of Mortgage Servicing - Maidstone, Kent

Salary circa 60k or above (depending on experience)

Working hours are Monday - Friday 8.30am - 5.30pm, with 1 x day per week work from home

Do you have at least 3 years' experience working in a Mortgage Servicing role?

Do you excel at handling complex customer inquiries and building strong, lasting working relationships?

Are you comfortable in a leadership role, where you can motivate & guide your team to exceed targets? Or perhaps you are ready to take the next step up into people management?

A well-established brand within the UK mortgage market (that has been in business for over 25 years) is looking for an experienced Head of Mortgage Servicing to lead their Mortgage Servicing team and oversee the smooth day-to-day operations of the department.

This is a fantastic opportunity for someone who has an excellent understanding of mortgage servicing processes, who thrives in a leadership role and is committed to delivering exceptional customer service, exceeding expectations!

Your main duties will include:

Leading and managing a team of customer servicing specialists, providing direction and support in order to achieve performance targets
Creating a positive and collaborative work environment, encouraging development and morale
Working closely with internal teams; such as underwriting, compliance, finance, and risk and ensuring the smooth handling of customer accounts
Developing and maintaining key relationships with brokers, solicitors, third-party service providers
Driving continuous improvement in servicing processes, monitoring performance metrics, and keeping updated on industry regulations and trends at all times
Managing complex inquiries from solicitors and borrowers, ensuring the highest level of customer service at all times
Overseeing monthly governance meetings with funders, providing accurate and timely reports
Conducting regular quality checks to ensure compliance and exceptional service delivery

The ideal candidate will bring:

• A minimum of 3 years' experience in a similar Mortgage Servicing role
• A deep understanding of the mortgage market
• Strong knowledge of arrears management
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely
• Previous experience managing a team would be an advantage, however not essential
• A proactive mindset, with the ability to identify process improvements and drive change
• Strong organisational and planning abilities, ensuring the team meets KPIs and service standards
• A strong work ethic, along with a "can-do" attitude
• A team player mindset

Company benefits include:

• Pension (with the employer contributing 4% of eligible salary)
• Death in Service (3 x annual salary)
• Health cover (with the option to add spouses, partners and children)
• Annual salary increase potential
• Annual bonus (discretionary)
• Half price membership to David Lloyd Health Club
• Work from home 1 day per week (discretionary)
• Annual team building summer event
• Black Tie Winter Party event

For more information or an informal chat about the role, please contact either Carla or Jaime at TeamJobs, or apply today to be considered!

TeamJobs is acting as an employment agency for this Permanent vacancy.