Trade Counter Team Leader - Alton Circa 35K - 40K - Perm plus company bonus
Office based Monday - Friday - flexible hours 07.30 - 4.30 or 08.00 -17.00
We are recruiting for a motivational hands-on Team Leader to join our client's successful company who have been supplying the Construction industry for over 20 years.
The role
You will be leading a small team of 5 people with a very hands-on technique. Dealing with all customer service administrative tasks in a fast-paced environment. Including order processing, answering inbound calls, and dealing with various customer/supplier enquiries.
You will be leading the team by example in a fast-paced high-pressure environment making sure that there is clear communication between all areas of the company. The role will also require weekly reporting to the sales manager and constantly looking for ways to improve the customer service.
Key duties
Lead a small team by example and motivation
Efficiently handle and process all orders with accuracy
Handle all customer/supplier enquiries in a timely manner
Ensure all customer contacts are logged on CRM
Work with all departments to ensure the customer needs are met
Analyse all customer issues and assist to resolve all within required timeframe
Comply with existing Company processes and engage in a continuous improvement manner.
Skills required
Previous Supervisory or Team leading experience either office or Retail based.
Ability to work efficiently under pressure
Accuracy with good attention to detail.
Strong and clear communication skills, both written and verbal
Have a can-do, problem-solving attitude and ability to work fast paced in a high-pressure environment
Excellent telephone skills
High level of Commitment and determined approach to outbound calling
Quick and efficient working style with positive approach
Excellent ability to complete regular tasks on your own

If this sound like your ideal role apply now !

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.