Planner/Scheduler from Housing Needed - Start ASAP

Your new company
A successful housing association that manages a wide portfolio of properties, they operate as a non-profit and are focussed on making the lives and homes of the residents they cater for better each year. They are well-established and committed to continuing to develop as an organisation for the residents they serve.
Your new role
Responsible for high volumes of calls liaising with clients, subcontractors, suppliers, and supervisors to schedule appointments. Ensuring that future jobs are appointed in a way that will ensure their contractual Service Level Agreements are met, and no false promises are given. Excel in dealing with residents as part of the back-office using a range of communication methods including telephony and email. Actively schedule available operatives and subcontractors for jobs. Discuss complex repairs. Support customers and those who have suffered service failure, where your role is to instil the customers' confidence.
What you'll need to succeed
Social Housing and Repair and Maintenance background. Proven experience of scheduling/planning disrepairs, voids or complex works. Competent in communicating with direct operatives, subcontractors and residents. Basic building maintenance knowledge, eg duration is required to undertake a variety of maintenance tasks. Planning knowledge of what works can be sequenced or can be undertaken concurrently. The ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
What you'll get in return
A healthy basic salary and generous benefits, including enhanced annual leave, enhanced pension plan, healthcare, life assurance and enhanced maternity and paternity pay.
What you need to do now
If you have experience working as a planner/scheduler, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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