Administration Team Leader

Your new company:
Careline365 is a leading national personal alarm provider with a simple mission: to provide solutions that enable the ageing population, and those who are vulnerable, to enjoy better and safer lives. Through their pioneering and cutting-edge products, Careline365 supports their members to maintain their independence, while their 24/7 emergency monitoring service brings peace of mind and comfort to users and their loved ones. Launched in their founder's spare bedroom in 2013 as Lifeline 24, the early years of the business were spent exclusively selling personal alarm units. The rebranding to Careline365 in 2015, and the subsequent launch of their own Alarm Response Centre (ARC) in 2018, was a key turning point in their evolution from a tech provision to an overall personal care solution. In the years since, they have consolidated their position as the leaders in the personal alarms and monitoring market and as an innovative and high-growth, D2C subscription unicorn, culminating in their acquisition by the Appello Group in the summer of 2022.
Role Purpose:The purpose of the role of Administration Team Leader is to operationally manage the team members of the Alarm Response Centre (ARC)'s Administration team, to enable the best level of service to our customers. Our client base of circa 72000 people nationwide generally consists of the elderly and vulnerable, who press their alarms in the event of an emergency. An Administration Team Leader will have 20 or so direct reports, consisting of Administration Assistants, line managing them directly. However, the Administration Team Leader is part of a wider management team who are responsible for the operational running of the centre.
The Administration team is responsible for the maintenance of our client data, conducting surveys, receiving inbound calls from housing managers and engineers, managing equipment maintenance (eg, ordering replacement equipment for devices on low battery) and investigating exceptional calls. As an Administration Team Leader, we are first and foremost looking for a People Manager who can motivate and support a hybrid team, and manage the day to day running of the sub-department.

What you'll need to succeed:

Previous leadership experience within a contact centre environment.

Strong customer service background.

Caring and nurturing nature.

Flexible and resilient attitude.

Be ready to support, train, monitor, and make sure the team works towards business and customer care.

Have experience running a high-pressured team.

Be available to start immediately.

Part of the interview phase is to complete a personality and aptitude test.

What you'll get in return

Based in the Norwich Office.

Between £26,325 and £28,500 per annum

They are a 24/7/365 business, hours are based primarily between 8am and 8pm and any 5 days out of 7.

Rewards and discounts.

On-site parking.

Being a part of a hugely rewarding and giving company and giving support to the public who need it most.

What you need to do now:Call Kim on or email over your updated CV now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #