First Line Analyst

First Line Analyst L3
Rate£17.00/Hr through UMBLocationRaynesway - Derby DE21 7BE
Contract 2 Months
Job Description:7am-7pm shift Rota with the potential for on-call work as an addition:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00
Day to day duties and expectations

Call taking

Queue management

Good time keeping (scheduled adherence)

To deliver outstanding service by understanding users' IT and business needs

To provide centralised advice and support to customers in line with contractual arrangements.

Flexible working approach due to working hours.

Be able to deal with upset users from all levels of the business

Provide a single point of contact for users

Develop and maintain rapport with end users

Able to differentiate between numerous customer applications.

Skills/experience required in detail

Active SC clearance mandatory

Good communication skills

Able to use active listening skills to know what users are asking

Proven customer service skills

Positive, enthusiastic and supportive

Ability to work under pressure

Effective keyboard skills

Ability to take ownership of incidents and resolutions

Be able to talk and type

Good troubleshooting/problem-solving skills

IT knowledge-Microsoft products; Word, Excel and Outlook.

Next StageConversation with a recruiter to assess suitability.
Start DateASAP

Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #