Role: Content & Knowledge Management Advisor
Duration: 5 Months
Location: Remote, UK - 1 day onsite/month

Purpose of the Position:
The Content & Knowledge Management Advisor provides support to the establishment and on-going delivery of HR projects across People Services and broader HR. The role will assist in the delivery of HR initiatives which will increase efficiency, reduce costs and thus contribute to meeting overall business objectives.
The role will be focused on ensuring the content within the HR knowledge base (myHR portal) is accurate and up to date by reviewing and creating new content for global topics
The role will report to the Global HR Content & Knowledge Management Specialist and will work closely with People Services other HR teams

Core Tasks, Responsibilities and Authority:
Key Accountabilities:
Responsible for reviewing policies and other HR related documents and summarising key points to create accurate, user-friendly and engaging content for the business
Responsible for reviewing content on local share-point sites and working with local teams to establish where content is accurate and still required
Responsible for supporting the delivery of the myHR portal roadmap and driving future enhancements to employee experience

Key Deliverables:
Responsible for supporting the delivery of refreshing our HR knowledge content in ServiceNow within governance framework
Accountable for supporting the Global HR Content & Knowledge Management Specialist with project reporting to share with appropriate stakeholders, reporting on project delivery against agreed benefits
Collaborate with specialists on the creation of clear and consistent HR knowledge in order to minimise the need for employees and managers to escalate queries due to unclear content
Provide support to global HR teams for projects

Ways of Working:
Work supportively and collaboratively with other HR teams.
Build relationships and trust with internal customers.
Adopt a continuous improvement mind-set, identifying opportunities to improve the overall HR services further.
Proactively interact with Specialists to understand requirements
Adopt an agile methodology and a continuous improvement mindset

Interpersonal Relationships:
Internal 
Employees 
People Services teams - particularly service delivery teams 
Project Delivery Team 
HR System Specialist Teams 
HR Specialist Teams

External
HR Service Delivery Outsourcing Partner
Other third-party vendors

Competencies
Customer Focus:-
Acts to support a culture where everything is done to enhance value to patients. Intentional about meeting/exceeding customer expectations.
Proactively seeks feedback to improve

Strategic Orientation:
Understands how personal/team objectives contribute to clients' strategy and functional goals.
Balances bigger picture' goals and operational requirements, overcoming challenges/barriers to delivery.

Innovation & Change:
Identifies improvements and generates new ideas, methods or solutions. Positively embraces change.
Continuous improvement approach; takes personal ownership to improve ways of working and leverage/share best practice.

Results Orientation:
Ability to work autonomously and make evidence-based decisions: judgement to know when to seek guidance or escalate
Methodical with ability to prioritise and meet deadlines. Tenacious to follow up and resolve outstanding matters and explore options.
Excellent attention to detail and financial awareness (raise/process/track Purchase Orders etc.)
IT literate (Intermediate stage) to type/create and edit reports, trackers etc. Excel, Word, PowerPoint, Outlook and eLearning and online systems (eg LMS, ZINC, TMF etc. databases). Intranet and web.
Good written and verbal communications including ability to prepare updates, summaries, emails to employees and managements.

Communication & Collaboration:
Collaborates: values others views and perspective. Able to challenge respectfully and propose alternative solutions.
Proactively shares knowledge, and adapts approach to build consensus and respect diverse views and cultures.

Developing & Inspiring:
Proactively shares knowledge and best practice and encourages others to develop.
Learns from own/others experience and proactively seeks to develop personal capability.
Regularly seeks feedback on personal contribution and growth areas.

Working as One client:
Takes personal ownership and acts as a role model of ethics and compliance treating everyone with respect.
Provides honest, constructive and timely feedback. Seeks feedback on own contribution and ways of working.

Experience
Experience of creating and maintaining HR documentation
Experience supporting the development and implementation of a range of continuous improvement projects, including both technology and process
Highly trained in MS Office tools
Familiarity with HR process and policy
Knowledge of HR metrics and their applicability
Experience with HRIS applications and complementary HR software solutions