Job responsibilities to include:

• Welcoming visitors in a friendly manner.
• Ensuring they are signed in and aware of health & safety policies and fire evacuation procedure (nearest exists & muster points).
• Offering them a beverage and showing them to where they can wait before alerting the relevant staff of their arrival.
• Respond to customer enquiries and directing queries to the sales team
• Accurately capture customer information, including using the Prospect CRM system.
• Liaise with the Customer Service & Sales Coordinator to ensure all orders are picked, packed and dispatched in a timely manner.
• Support to arrange dispatches by communicating with the customer, internal team, and couriers.
• Work closely with the Sales team to generate the relevant documentation for dispatch, including export documents where necessary; and make sure packages are labelled up correctly.
• Provide general levels of administrative support to your colleagues and managers when required.
• Maintain notes, files and records accurately and carefully.

The ideal candidate will:

• Experience of Sage 50, Prospect and Microsoft Office
• Minimum 2 years previous sales admin experience
• Able to communicate at all levels
• Accuracy and attention to detail