Your new company
On behalf of our esteemed client, a leading organisation in Derby, we are seeking a dedicated and customer-focused Customer Service Representative. Our client is known for their exceptional service and commitment to customer satisfaction, providing a supportive and dynamic work environment.
Your new role
As a Customer Service Representative, you will be the first point of contact for customers, handling enquiries, resolving issues, and providing exceptional service. Your responsibilities will include managing customer interactions via phone, email, and chat, maintaining accurate records, and ensuring customer satisfaction. This role is perfect for someone who is empathetic, patient, and enjoys helping others.
What you'll need to succeed

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in using customer service software and Microsoft Office Suite.
• An ability to handle challenging situations with patience and professionalism.
• A proactive and positive approach to work.
• High level of accuracy and attention to detail.

• Competitive salary based on experience.
• A supportive and collaborative work environment.
• Opportunities for professional development and growth.
• Potential for role extension based on performance and business needs.